songspot Refund Policy

1. Summary

SongSpot Premium subscriptions renew automatically and can be cancelled at any time. When you cancel, you keep Premium until the end of the billing period you have already paid for, and you are not charged again. Except where the law requires otherwise, we do not offer refunds or prorated credits for partially used periods.

2. Automatic Renewal

Weekly, monthly and yearly plans renew automatically at the end of each billing period. Until you cancel, the price of your plan is charged to your saved payment method through Stripe. The price and billing period are shown in US dollars on the Premium page and at checkout before you pay.

3. How to Cancel

Sign in and open Billing in your account settings. You can cancel there, or choose Manage billing to cancel in the Stripe billing portal. Cancellation takes effect at the end of the current billing period, and you can resume the subscription from the same place until then.

4. Refunds

• Payments are non-refundable except where required by law or described in this policy.
• We do not provide prorated refunds or credits when you cancel partway through a billing period.
• If you were charged in error, for example twice for the same period, or you believe a refund is due, email support@songspot.co with the email address of your songspot account and the date of the charge. Approved refunds are issued through Stripe to the original payment method.
• When a refund is issued, the related subscription is cancelled at the same time and Premium ends.

5. Right of Withdrawal (EU, EEA and UK)

If you are a consumer in the European Union, the European Economic Area or the United Kingdom, you may have a statutory right to withdraw from your subscription within 14 days of purchase without giving a reason. To exercise it, email support@songspot.co within 14 days of your purchase and include the email address of your songspot account. We will refund the payment as required by law.

6. Disputed Charges

If you do not recognise a charge, please contact us first at support@songspot.co so that we can help. A dispute opened with your bank or card issuer is handled through Stripe's dispute process, and we may cancel the related subscription so that it does not renew while the dispute is reviewed.

7. Contact

For questions about billing or this policy, email support@songspot.co.